Virtual Employee
Technology

Robotic Process Automation (RPA)

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What is Robotic Process Automation (RPA)?

Escalate Your Business With Lightwork Virtual Employees Technology

Our Virtual Employees utilize visual based software technologies and AI to create and customize robots that mimic human actions to perform repetitive ruled based tasks.

Our Virtual Employees utilize visual based software technologies and AI to create and customize robots that mimic human actions to perform repetitive ruled based tasks.

Video for Learn about the Business Benefits of the RPA

What can the robot do?

  • Open emails + attachments
  • Login to core software/ web portals
  • Read + edit databases/ spreadsheets
  • Move, rename, edit files + folders
  • Filter + group information
  • Fill-in forms
  • Scrape data from competitors' websites
  • Extract texts from documents
  • Perform calculations
  • Connect to APIs
  • Collect social media statistics
  • Follow if/then decision rules

Why should my company have the robots?

Benefits of

Break-even in less than a year

300%

Extra Work Hours

Our robots can work 24 hours a day instead of 8. They don’t need breaks or sleep.

55%

Savings

Hire less people to do process work, enable them to do something more impactful.

0%

Error Rate

Unlike humans, robots works precisely as programmed. You can expect perfect calculations and results.

225%

Faster Recruitment

While it takes more than 1 month to hire a new personal, you can deploy additional robots in 2 days.

Boost Employee Morale

Employee satisfaction and retention is a big challenge. Boost morale and improve retention by letting them perform more interesting work.

Work Faster, More Efficient

Robots can work 5-10 times or more faster than human with no fatigue. What takes humans 20 minutes will take robots just 2 minutes.

Start Small, Scale
Quickly

No matter what size your company is, you can start with just 1 robot and scale up as needed.

Competitive Price for Thai Market

We can deliver competitive pricing while delivering high quality and comprehensive results.

A Case from an insurance company

In One Year

1,488,750

Savings

9,850

Hours Saved

2

Virtual Employees Deployed

5

Automated Workflows

30%

Better Only 7 months Response Time

Happier
Employees

Better
Revenue Cycle

Only 7 months
Payback Period

Compatible with existing
processes and software

No Change Needed

Same Processes

The robot mimics human typing, clicking, and navigating on screen; no need to change the way your employees work.

We can keep all existing workflows, documents, and processes.

Same Software

We have experience integrating our technology with all programs including Thai software platforms.

Eliminate the hassle and need to pay extra for APls or any kind of customization from existing software.

What are some of the use cases?

How can it be applied?

Examples of
other Use cases

Our robots can help companies in various industries automate many functions – from invoice automation to customer data management

Sales

  • Combine sales data from multiple channels with replenishment notices
  • Automate customer orders to invoices
  • Generate automatic email updates

Data Management

  • Integrate customer data to CRM system
  • Data extraction and integration from websites, documents, or internal systems
  • Data and content migration
  • Data cleansing and verification
Designed by macrovector / Freepik

After Sales

  • Streamline product registration and warranty procedure processes
  • Customer communication / engagement
  • Customer Service Integration of email, call center, and core systems
  • Service Request and Scheduling

HR

  • Compensation/ Payroll Calculation

E-Commerce

  • Ensure competitive pricing and monitoring
  • Re entry data from e commerce websites to ERP system

Others

  • Bank Statement/ Credit Card data entry to ERP system
  • Contract monitoring and enforcement
  • Shipment scheduling and tracking
  • Freight calculation and management
  • Refunds and return management
  • Report compilation and distribution
  • Automate document printing with criteria

ORDER TO
INVOICE

Generate invoices automatically from customer orders

Problem

Large vendors have their own ordering system and procedure. Your employees have to log-in to each vendor portal, download order details, enter data into your core system, and manually generate invoices to send back to vendor.
This is time consuming and prevents employees from doing more strategic tasks.

Solution

The robot can log-in to each customer portal, enter data into your core system, and generate invoice + upload to vendor platform

CUSTOMER
SERVICE
INTEGRATION

Integrate customer interaction from all platforms into one place

Problem

Customers have to wait on call while service agents search customer information or purchase history from multiple back-end platforms. Agent cannot see a comprehensive customer profile from one window.

Solution

The robot automatically matches customer mobile number with all databases, pulls all order history and previous interaction with the company and show it agent instantly in one place.

DATA
MANAGEMENT

Perform data cleansing, data migration, and data aggregation from multiple platforms

Problem

Customer wants to migrate data from existing software to new platform. Database from the old software cannot be transferred without expensive customization fee. The customer has to manually migrate data one at a time, leaving most of the old database unmigrated.

Solution

The robot extracts data from old software in an Excel file and re-enters the information to the new system. It can continue doing this non-stop 24 hours a day without any error to finish quickly.

REAL-TIME
SALES REPORT

Aggregate real-time sales data and alert when inventory level is low

Problem

Customer is unable to track company sales in real-time on a daily basis. 2-3 days are needed to combine data from different sources – i.e. company portal, emails, Line application. Company also cannot accurately calculate inventory replenishment and production levels.

Solution

We set up a robot to help customer automatically aggregate sales data from all sources into one report.

PROJECT REFERENCES

Our experience in various industriesOur

How long will it take?

Project Timeline - Faster than you expect!

Can be done in just one month after workflow is finalized

Day 1
Day 8
Day 9
Day 14-15
Day 22
Day 30

Software Introduction & Requirements for POC

Gather Details of workflow which will be automated as a Proof-of-Concept

Deliver POC

Test the software with existing operation

Gather Requirements for Processes to be Automated

ㆍConduct User Interviews
ㆍConsult with IT department for best method of work

Customer Confirms Documents

User confirms accuracy of workflow details

Test and Adjustments

Install software in real working environment and make adjustments (if any)

Launch!

PACKAGE

Attended Virtual Employee Robot

(Annual License)

Each Attended Virtual Employee can control a mouse and keyboard to execute defined automation workflows upon receiving a direct trigger from a human user

User กด run เองแบบ manual
เวลาอยากให้ Virtual Employee ทำงาน

Unattended Virtual Employee Robot

(Annual License)

Each Unattended Virtual Employee can control and mouse and keyboard to execute defined automation workflows from end-to-end without human intervention, through Lightwork's Control Center/Scheduler platform. Unattended Virtual Employees can run 24 hours according to defined schedules, frequencies, or other conditional triggers that are defined in the Control Center/Scheduler.

User สามารถตั้ง schedule/trigger และเงื่อนไขต่างๆให้ Virtual Employee ทำงานเองแบบอัตโนมัติ เช่นทำตอนกลางคืน และวันหยุด

Control Center

(Annual License)

The platform for controlling, managing, and running work schedules of Lightwork Virtual Employees. It includes user and department management, schedule and holiday creation, process monitoring, detailed logging, and reporting.

(Limit 10 virtual employees and single tenancy/department)

Dashboard และระบบจัดการตาราง run ของ Virtual Employee Robot รวมถึง log management - ใช้กับ Unattended Virtual Employee ไม่เกิน 10 robots และ 1 tenancy

Control Center

(Annual License)

The platform for controlling, managing, and running work schedules of Lightwork Virtual Employees. It includes user and department management, schedule and holiday creation, process monitoring, detailed logging, and reporting.

(> 10 virtual employees or multiple tenancies/departments)

Dashboard และระบบจัดการตาราง run ของ Virtual Employee รวมถึง log management - ใช้กับ Unattended Virtual Employee 10 ตัวขึ้นไป หรือหลาย tenancy

Virtual Employee Creator

(Annual License)

The platform for customizing drag-and-drop actions and workflows to be performed by Virtual Employees. Various automation techniques can be selected along with a computer vision process recorder to help make flow customization more efficient. (This license is locked to a named user)

Platform ที่ใช้ในการสร้างและ configure โฟลว์/แอ็กชันการทำงานของ Attended และ Unattended Virtual Employee) - (This license is locked to a named user

Have questions about Our Solutions?

CALL US

(+66) 02-116-4312,
(+66) 02-116-4213

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